At WILDSTARZ, every personalised greetings card and gift is made especially for YOU. Because our personalised products are created to your individual specifications, they cannot normally be returned, exchanged or refunded simply because you have changed your mind.
Personalised Products
Once an order for a personalised product has entered production, it cannot normally be cancelled, changed, returned or exchanged.
Please take extra care when entering names, ages, dates, messages and any other personalised information. We create your product using the information you provide, so unfortunately we cannot offer a refund or replacement where an error was made when submitting your order.
If We’ve Made a Mistake
We want you to be delighted with your WILDSTARZ purchase. If we have made an error with your personalisation, or your item arrives faulty, damaged or materially different from what you ordered, please contact us as soon as possible.
Where the problem is our responsibility, we will arrange an appropriate replacement or refund at no additional cost to you.
We may ask you to provide a photograph of the item so that we can see what has gone wrong and resolve the issue as quickly as possible.
Damaged Items
If your order has been damaged during delivery, please contact us promptly after receiving it and, where possible, include photographs of both the damaged product and its packaging.
We will review the issue and arrange a replacement or refund where appropriate.
Cancelling an Order
Because personalised products are made specifically for you, the usual right to cancel an online purchase within 14 days does not generally apply to goods made to your specifications or clearly personalised.
If you contact us before we have started creating or producing your order, we will do our best to accommodate a cancellation or amendment, but we cannot guarantee that this will be possible.
Please Check Your Personalisation Carefully
Before completing your purchase, please check all personalised details carefully, including:
- Names and spelling
- Ages and numbers
- Dates
- Personal messages
- Any photographs or other information supplied by you
WILDSTARZ cannot accept responsibility for mistakes contained in information supplied or approved by the customer.
Your Statutory Rights
Nothing in this Returns & Refunds Policy affects your statutory rights. Goods must still be of satisfactory quality, fit for purpose and as described in accordance with applicable UK consumer law.
Contact Us
If there is a problem with your order, please get in touch with us and include your order number, a brief description of the problem and, where relevant, photographs of the item.
We want every WILDSTARZ order to arrive exactly as it should, and we’ll always do our best to put things right when something has gone wrong at our end.
You can contact us at: jj@wildstarzmedia.com
WILDSTARZ
Wildly personalised. Made especially for you. With love.